Legal

RETURN POLICY

General Return Policy

This is AdamLouis LLC’s (“AdamLouis”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the AdamLouis website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting AdamLouis Client Service at +1 (800) 778-4209 or sending a request to orders@adamlouis.com.

Products that are not eligible for return are outlined below. Items received without a RMA authorization are included. All unapproved items will be returned at the expense of the sender:

  • Any product not purchased from AdamLouis
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage

Consumable Item Refund Only Return Policy

  • Return for refund within: 30 days (only if unopened)
  • Return for replacement within: Non-Replaceable
  • Restocking Fee: Yes

This is our Consumable Item Refund Only Return Policy. Items covered by this policy must be returned to AdamLouis within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by AdamLouis, and not the mere issuance of an RMA.

Consumable items are items such as Ribbons, Labels, Laminates, Licenses etc. that are consumed and/or confirmed/delegated to a specific business location once they are used. The following conditions are not acceptable for return and will result in the merchandise you have returned to AdamLouis being returned to you:

  • Consumable items that have been opened
  • Consumable items lacking the original packaging

For all other questions about our return policy, to ask whether a product is deemed “consumable” or not, or just general questions – feel free to contact us at help@adamlouis.com or +1 (800) 778-4209.

Privacy Policy

Last updated: October 06, 2016

AdamLouis LLC (“us”, “we”, or “our”) operates the https://adamlouis.com website and the AdamLouis mobile application (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

Log Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Please see the section regarding Location Information below regarding the use of your location information and your options.

Location Information

We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Behavioral Remarketing

AdamLouis LLC uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Do Not Track Disclosure

We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of October 06, 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

WEBSITE TERMS

AdamLouis LLC is a New Jersey Limited Liability Company that operates and maintains a website at the URL “adamlouis.com” (the “Website”) and provides certain SEO, Design, and Marketing services described in more detail below (the “SEO Services”, and together with the Website, the “Service”). By using the Service, you agree to be bound by these Terms of Service (this “Agreement”). If you object to anything in this Agreement or the AdamLouis LLC Privacy Policy, do not use the Service. This Agreement is subject to change by AdamLouis LLC at any time, effective upon posting on the Website, and your use of the Service after such posting will constitute acceptance by you of such changes. This Agreement includes AdamLouis LLCs Privacy Policy and any notices regarding the Website.

Description of the Service

AdamLouis LLC provides users with access to SEO Services, including but not limited to, search engine optimization marketing services, original content development services, and organic link building services tools. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Agreement. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Service, including a computer and modem or other access device.

By accessing the Website, you consent to have this Agreement provided to you in electronic form. Please print a copy of this document for your records. To retain an electronic copy of this Agreement, you may save it to into any word processing program. You have a right to a paper copy of this Agreement. If you would like a paper copy, please contact us by completing the form here. If you request a paper copy of the Agreement, your account will be suspended until you return a signed copy of the paper agreement to AdamLouis LLC.

Proprietary Rights

AdamLouis LLC owns and retains all proprietary rights in the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of AdamLouis LLC, and its licensors. Except for that information which is in the public domain or for which you have been given written permission, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, publish, transmit, distribute, perform, display, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service (hereafter sometimes “Software”). You may not post, distribute, reproduce or create derivative works in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. As between You and AdamLouis LLC, You own all right, title and interest in your logos and trademarks, so long as they are not derived from AdamLouis LLCs proprietary information. You agree to and hereby do grant AdamLouis LLC the limited, nonexclusive right and license to reproduce, distribute, display and use any of your content and intellectual property as necessary to perform its obligations under this Agreement. You also grant AdamLouis LLC a license to use your name and logo in AdamLouis LLCs marketing materials and customer lists, including on the AdamLouis LLC website.

Privacy

Please see our complete Privacy Policy above, which is incorporated into this Agreement. Further, you acknowledge, consent and agree that AdamLouis LLC may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any your content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of AdamLouis LLC, its users and the public.

Personal Use

The Service is made available to you for your personal use only. Due to the Children’s Online Privacy Protection Act of 1998, you must be at least thirteen (13) years of age to use this Service. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, if applicable, and are responsible for all activities that occur thereunder. AdamLouis LLC reserves the right to refuse service to anyone at any time without notice for any reason.

Proper Use

You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with this Agreement. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as determined by AdamLouis LLC in its sole discretion; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. AdamLouis LLC reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of this agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Unauthorized Uses

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or AdamLouis LLC. You may not reverse engineer or reuse source code that is in public view. This includes any and all javascript. The code is AdamLouis LLCs copyright. You shall not transmit any worms or viruses or any code of a destructive nature. You agree not to modify the Software in any manner or form, nor to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by AdamLouis LLC for use in accessing the Service. You acknowledge that the Service is not intended for permanent storage and agree not to use the Service for archiving or back-up purposes.

Blocking of IP Addresses

In order to protect the integrity of the Service, AdamLouis LLC reserves the right at any time in its sole discretion to block Registrants and Members from certain IP addresses from accessing the Website.

Modifications to Service

AdamLouis LLC reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that AdamLouis LLC shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Disclaimers of Warranties

ADAMLOUIS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND QUIET ENJOYMENT. ADAMLOUIS LLC MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE. ADAMLOUIS LLC DOES NOT MAKE ANY WARRANTY THAT ANY DEFECT IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ADAMLOUIS LLC OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

THE SERVICES, INCLUDING THE WEBSITE, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. ANY MATERIAL AND/OR DATA OBTAINED OR DOWNLOADED THROUGH THE SERVICES IS DONE AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE CAUSED BY SUCH MATERIAL OR DATA INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.

You agree that you must evaluate, and bear all risks associated with, the use of the Service, including any reliance on the accuracy, completeness, or usefulness of the service. In this regard, you acknowledge that you may not rely on any content created by AdamLouis LLC or submitted to AdamLouis LLC and all other parts of the Service. Use of the Website and the Services may result in technical malfunction, delay, or other problems with other systems, programs, or computer hardware. AdamLouis LLC cannot and does not guarantee compatibility with other systems and hardware.

Third-Party Content

Certain content, products, and services available via the Service may include materials from third parties. In addition, AdamLouis LLC may provide links to certain third-party websites. You acknowledge and agree that AdamLouis LLC is not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. Links to other websites are provided solely as a convenience to you. Because AdamLouis LLC has no control over such sites and resources, you acknowledge and agree that AdamLouis LLC is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party, and that AdamLouis LLC is not in any way responsible for any such use by you.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will AdamLouis LLC be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if AdamLouis LLC has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from your inability to access or obtain any goods, data, information or services through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any content posted on the Website or transmitted to you or other users of the Service; or (vi) any inaccurate or out-of-date content produced by the tools or published on the Website; or (vii) any other matter relating to the Service. Notwithstanding any provision to the contrary, AdamLouis LLCs liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to AdamLouis LLC in the twelve (12) months prior to the claimed injury or damage.

Indemnity by You

You agree to indemnify and hold AdamLouis LLC, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties and/or your negligent or willful acts, and/or the violation by you of AdamLouis LLCs or any third party’s rights, including without limitation privacy rights, other property rights, trade secret, proprietary information, trademark, copyright, or patent rights, and claims for libel slander, or unfair trade practices in connection with the use or operation of the Service. Your obligation to indemnify will survive the expiration or termination of this Agreement by either party for any reason.

Confidential Information

You agree to hold AdamLouis LLCs Confidential Information in confidence during the term of this Agreement and for a period of four (4) years after termination of this Agreement. You agree that, unless required by law, you will not make AdamLouis LLCs Confidential Information available in any form to any third party or use AdamLouis LLCs Confidential Information for any purpose other than the implementation of this Agreement. If you are required by law to disclose AdamLouis LLCs Confidential Information, you will provide AdamLouis LLC with reasonable notice of your intent to comply and provide all reasonable cooperation in assisting AdamLouis LLC to minimize the disclosure.

“Confidential Information” means any information disclosed by AdamLouis LLC to you under circumstances that would lead a reasonable person to conclude that the information was confidential. Notwithstanding the above, the following types of information shall be considered Confidential Information, regardless of whether they are marked as such: any software or documentation related to the Services, trade secrets, technical know-how, inventions, educational materials, product development plans, pricing, marketing plans, and customer lists. Confidential Information shall not include information that: (i) is or becomes generally available through no act or omission of yours; (ii) was in your lawful possession prior to the disclosure and had not been obtained by you either directly or indirectly from AdamLouis LLC or (iii) is lawfully disclosed to you by a third party without restriction on disclosure. In the event that you become aware of an unauthorized use or disclosure of any AdamLouis LLC Confidential Information, you will promptly inform AdamLouis LLC and provide reasonable assistance in the investigation or prosecution of any such unauthorized use or disclosure.

Term and Termination

This Agreement will remain in full force and effect while you use the Services. You may cancel your use of the Service at any time, for any reason by providing notice to AdamLouis LLC by sending an email to help@adamlouis.com. AdamLouis LLC may, at any time and for any reason, terminate this Agreement, your account or your use of the Services by sending notice to you at the email addressed to your email account or by US Mail or courier service to the address you provided for the Services. All notices to you shall be deemed effective on the first calendar day following the date of electronic mailing or on the fourth calendar day following the date of first-class mailing or deposit with a commercial courier service. In the event of termination, your account will be suspended and disabled and you may not be granted access to your account or any files or other content contained in your account. If AdamLouis LLC terminates your use of this Service because you have breached this Agreement, you will not be entitled to any refund of unused fees that you have paid to AdamLouis LLC. Sections of this Agreement relating to (1) your account, password and security, (2) disclaimer of warranties and limitation of liability, (3) indemnification, (4) confidentiality and proprietary information, and (5) jurisdiction and choice of law, shall survive such termination, as well as any other provisions, which by their nature may survive such termination.

Jurisdiction and Choice of Law

If there is any dispute arising out of the Service, you expressly agree that any such dispute shall be governed by the laws of the State of New Jersey, without regard to its conflict of laws provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of New Jersey, in Morris County, for the resolution of any such dispute.

Other

The failure of AdamLouis LLC to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The Terms of Service, the Privacy Policy and AdamLouis LLCs other customer policies posted on the Website constitute the entire agreement between you and AdamLouis LLC and govern your use of the Service, superseding any prior agreements between you and AdamLouis LLC (including, but not limited to, any prior versions of the Terms of Service). You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.

TERMS & CONDITIONS

 

Thank you for choosing AdamLouis

Thanks for using AdamLouis managed products and services (“Services”). The Services are provided by AdamLouis LLC (“AdamLouis”, “our”, “we”, “us”), located at 42 Lincoln Place, Madison, NJ 07940, United States.

By using our Services, you (“Client”, “you”) are agreeing to these terms. Please read them carefully.

Our Services are very diverse, so sometimes additional terms or product requirements may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Our Services may allow you or AdamLouis associates to buy, get, license, rent or subscribe to media, apps (“Apps”), and other in-app services (“Content”). Our Services are available for your use in your country of residence. To use our Services, you need compatible hardware, software (latest version recommended and sometimes required) and Internet access (fees may apply from your internet service provider). Our Services’ performance may be affected by these factors.

Your AdamLouis account

You may need an AdamLouis account in order to use some of our Services. You may create your own account, or your account may be assigned to you by an administrator, such as your employer or educational institution. If you are using an account assigned to you by an administrator, different or additional terms may apply and your administrator may be able to access or disable your account.

To protect your account, keep your password confidential. You are responsible for the activity that happens on or through your account. Try not to reuse your account password on third-party applications.

Payment, taxes, and refunds

You can acquire Services for a charge, which is referred to as a “Transaction.” Each Transaction is an electronic contract between you and AdamLouis, and/or you and the entity providing the Content on our Services. AdamLouis will charge your payment method (such as your credit card, debit card, gift card/code, or other method available in your AdamLouis account) for any paid Transactions, including any applicable taxes.

All Transactions are final. Service prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by AdamLouis. From time to time, AdamLouis may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles AdamLouis to a corresponding counterclaim.

Any upgraded Service will take effect immediately; downgrades to your Service will take effect on the next annual or monthly billing date if no termination policy is specified. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING ADAMLOUIS WITH VALID CREDIT CARD OR PAYMENT ACCOUNT DETAILS FOR PAYMENT OF ALL FEES. If AdamLouis is unable to successfully charge your credit card or payment account for fees due, AdamLouis reserves the right to revoke or restrict access to your stored Content, delete your stored Content, or terminate your AdamLouis account.

Changing payment method

If you want to designate a different credit card or payment account or if there is a change in your credit card or payment account status, you must change your information online on your account section of AdamLouis; this may temporarily disrupt your access to the Services while AdamLouis verifies your new payment information. We may contact you via email or phone regarding your account, for reasons including, without limitation, reaching or exceeding your storage limits, upgrades, sales, service issues, service maintenance, and/or payment method update.

Your total price will include any applicable credit card fees and any sales, use, goods and services (GST), value added (VAT), or other similar tax, under applicable law and based on the tax rate in effect at the time of your purchase. We will charge tax when required to do so under the tax rules applicable to the Service.

Subscriptions

Services may be purchased on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancellation is requested. Cancellation is offered based on the termination policies for our services found at https://adamlouis.com/legal/.

Additional terms

In addition to the terms, conditions, and policies – additional terms, conditions, and termination policies for all our services can be found at https://adamlouis.com/legal/. All terms are subject to change with 30 days notice.

Hourly billable

Any services extending past the implementation and maintenance of the 52291 service line is billable for $75.00 per hour at the discretion of Client. AdamLouis will request approval prior to performing a billable engagement. Time estimates are made on a best-guess basis.

You may elect to escalate your implementation and/or maintenance task normally covered by 52291 above the rest of our queue by converting the task into a billable engagement.

Some examples for billable services include, but are not limited to:

  • Wiring organization
  • Lost login requests
  • Non­-AdamLouis networking device assistance

Meeting and/or phone conference requests require 72 hours notice and are at the sole discretion of AdamLouis associates.

Meeting and/or phone conference requests requiring travel to a location will be billable at the sole discretion of AdamLouis associates.

Meeting and/or phone conference cancellations and/or reschedules require 24 hours notice or will be subject to cancellation fees.

Requirements

12 month requirement

Twelve months is the agreed term of the contract for Client and AdamLouis for social, website, and general internet marketing management and consulting. There are instances in which a brand or business take longer or take shorter to develop a successful online brand presence.

  • 90 days notice is required to terminate service and fully transfer ownership of shared assets. The notice can be given 90 days prior to the contract ending date or after. If notice is given after, the amount of time exceeding the contract ending date still requires service coverage and will be prorated based on your monthly pricing agreement.
  • This contract will continue after the required term, providing monthly service based on the contract, without the required notice.
  • If termination of service is requested prior to the required notice period, Client must buy out the contract for the remainder of the contract in full. After the required term, the 90 days notice outlined above is still required to terminate service and fully transfer ownership of shared assets.

Legal agency

This service plan is contingent Client allowing AdamLouis to act as their representative and respond to customers as such. AdamLouis will be given the right to respond as a representative of Client. Issues that are outside of the normal bounds of AdamLouis’ understanding of the business will be communicated to the owner of Client for a prepared response on a best case basis.

Media and photography responsibility

AdamLouis will assist you with organizing and cataloging the media you have now for your website and online presence. AdamLouis will tell you if the current media is of the proper quality – or not – for a new website and online presence.

With media that needs to be created, AdamLouis will generate itemized lists of media you will need for the new website and online presence. AdamLouis will then act as the receiving party for any new media, being the point contact and main organizer for any AdamLouis Affiliated Vendors or third-party contractors providing media for your website and online presence.

AdamLouis documents each piece of media that comes in, finding what AdamLouis has received and what has not been received. AdamLouis’ responsibility with media and your website and online presence, summarized:

  1. Cataloging the media you do have
  2. Determining the quality of the media you currently have
  3. Determining the media that you need to create
  4. Providing logistical support and preparing any media requirements for AdamLouis Affiliated Vendors or 3rd party contractors used to create media

Content ownership

AdamLouis builds websites and online presence with a different process compared to most firms. AdamLouis does not put their logo or materials at the bottom of any client website they build and that is because you own your website and online presence fully.

Copyright, trademarks, media, etc. – all owned by you. AdamLouis has no claim over any content or design so long as your account is current. All content generated by AdamLouis is exportable as a billable project upon request. Licensed third-party plugins and/or themes to customize your design of your website or online presence will also be transferred to your business if you transfer out as a billable project upon request.

Submitting media

If you elect to email AdamLouis photography and media, AdamLouis will assume that you have direct promotional rights to the media and content. If it is later found that you did not have promotional rights, AdamLouis will not be responsible for any charges or claims over misuse of copyrighted material.

Your media must be submitted as an attachment to an email sent to help@adamlouis.com or easily downloaded via a direct link, like Box, Dropbox, or OneDrive provides.

AdamLouis associates will need to know what the photo is of. A numbered list matching the file name that identifies objects in the photo is incredibly helpful. Not providing this will result in delays on your projects.

If you are having AdamLouis simply upload media to a specific page on your website, letting our associates know which page saves time. Not providing this will result in delays.

Downloading content on your behalf

Downloading content, media, and/or photography from other websites, vendors, and/or 3rd party contractors is a billable project. Media that is not attached directly to an email or downloadable via a direct file link (like Box, OneDrive, and Dropbox provide) is considered media requiring additional billable time to catalog.

AdamLouis will not download content from competing company websites, Google Images, or rip images from another website without clear written permission from either you or the website owner. AdamLouis will not attempt to contact website owners to get permission on your behalf.

Vendors will often provide you with special logins to access marketing photography and media of their products or services. AdamLouis will log in and download material from these websites at their own discretion and as a billable project.

52291 services

AdamLouis may change what Services are provided in the 52291 subscription with 30 days notice.

Directory & review management

Google My Business, Yelp, and Bing Locations will be created and checked for reviews. AdamLouis will do their best to find and assist with responding to new reviews.

Additional location fees

For Directory & Review Management, 52291 will be applied to Client. To extend the Directory & Review Management portion of 52291 to more than one physical location, additional location fees for specific services apply. For each additional location requiring Directory & Review management, an additional $65.00 a month is required for each location.

Email marketing

Client will receive email marketing and email database management with this service. AdamLouis will perform a maximum of 3 email marketing campaign sends per month. Email marketing campaigns are created by your request only – meaning you need to request to send out an email marketing campaign. If more than 3 email campaigns per month are needed, for instance during big holiday or seasonal pushes, AdamLouis associates advise scheduling and requesting these campaigns to be sent about a month in advance or you will incur billable time requests.

Any incurred costs for the email marketing campaign platform are billed and invoiced as an additional charge if required. We service and provide managed support with MailChimp’s email marketing platform only.

Email marketing campaign requests require a written outline of the general requirements for the promotion or the email, along 1 – 2 pictures to be included in the email campaign. If you would like AdamLouis to use content that has been used before, please specify this or your campaign may be delayed while this is clarified.

Email campaign approval

Email marketing campaigns require direct client approval prior to sending. AdamLouis will send out a test email to you and your primary contacts for approval. If you do not tell an AdamLouis Associate that you approve the email campaign – AdamLouis will not send it. AdamLouis will notify you once the test campaign has been sent for your approval.

Email campaign timeline

AdamLouis requires a minimum notice of 3 full business days to properly plan and send email marketing campaigns, excluding the time it takes for the client to approve it. Depending on quantity of email marketing requests, our average fulfillment time is between 3 – 5 business days for email marketing campaigns, assuming the client approves the email test within 5 hours. If an email marketing campaign requires expedited service, it becomes a billable expense and the AdamLouis team can escalate it to send before 3 business days.

Social marketing

Due to the complexity of photography and text content requirements for each particular business AdamLouis works with, AdamLouis associates will take differing roles with each organization it manages social marketing for.

Facebook, Twitter, Instagram, and Google+ are used as primary channels of brand promotion and marketing for Client.

AdamLouis will research what you have done so far, get you on the right channels, integrate all the channels to reference each other, and push text content and media to reach more people. There is no exact promise or mix regarding time allocation to your social marketing. Time allocation in terms of social marketing management service may flex depending on promotional events or results of a prior campaign.

AdamLouis requires a minimum notice of 3 full business days to properly schedule and queue social marketing posts.

Strength of AdamLouis service is ensuring consistency across multiple online channels. This occurs only when AdamLouis associates achieve a good workflow with Client. AdamLouis does not provide results with Client if they have under-planned sales, promotions, or lack media and text content creation strategies.

AdamLouis takes media and text content that has been created and finds the best way to push it across as many channels as possible. Without a steady stream of media and text content, AdamLouis will shift time allocation to other managed 52291 service requests without notice.

Content management and drafting

To offset the large time requirement a good social marketing strategy takes, AdamLouis includes written text content drafting services alongside multiple-source media content management in the 52291 plan. A good social marketing strategy requires at least 3 consistent text posts with media per week.

Client will receive a maximum of 2 posts with text content drafted by AdamLouis per week. Text content is drafted by your request only – meaning you need to send media and request drafted text content for media being sent in. Media creation is the responsibility of the client.

If more than 2 posts worth of drafted text content is needed each week, for instance during big holiday or seasonal pushes, AdamLouis associates advise scheduling and requesting these posts a month in advance or you will incur billable time requests.

AdamLouis will schedule 3 – 5 posts per week, dependent on your submission of media and text content to schedule.

Primary content sources

For 52291 clients, AdamLouis utilizes the Client Instagram account as the primary source of media and text content. When a post is made to Instagram, AdamLouis configures the Instagram account to send the media and text content via API to AdamLouis request systems. AdamLouis will clean up your posted text as needed and schedule the posting of that cleaned-up text content and media across the rest of your managed accounts at dynamic times.

This allows you and your staff to create real-time and relevant posts based on customer experiences and build your Instagram following – and AdamLouis can utilize that media and text content to build the consistent brand image across the rest of your online channels.

Secondary content sources

AdamLouis will accept emailed media from you, your vendors, or your staff. If someone other than the point contact of Client is going to be sending media, AdamLouis needs advanced notice of who. Not providing advanced notice will delay progress.

Secondary content (media and text content that is emailed to us) will not be posted to Instagram. AdamLouis will reuse media and text content submitted via email a maximum of 2 times before expiring the media and text content from promotional materials.

Formatting secondary content during submission

If you are having us draft for media being submitted via email, AdamLouis will need to know what the media subject is. A numbered list matching the file name that identifies objects in the media is incredibly helpful. Not providing this will result in delays on your drafting and scheduling.

If you are having AdamLouis simply schedule text content with media attached, a numbered list matching the file name to the media is incredibly helpful. Not providing this will result in delays with scheduling.

Website creation service

At the start of service, a new website can be created for Client. The creation and implementation of the text and media that is placed in the site requires collaboration from Client. The utilization of WordPress was agreed upon for Client to be able to update the site if they desire.

Hosting space on AdamLouis servers along with an AdamLouis managed domain name is required to fully build and launch the website for Client. Hosting and Domain costs are monthly billable items and will extend past the length of this contract so long as the website is kept under AdamLouis service.

Website creation, or additional development projects, is done at the sole discretion and capacity of AdamLouis. Website creation projects can be converted into billable projects if Client requires the website to be completed on a specific timeline or completed on a specific date.

eCommerce transaction service

By default, AdamLouis utilizes the Stripe platform to allow your website to process and collect payments online. Stripe’s Terms & Conditions can be found here: https://stripe.com/us/terms.

AdamLouis adds a 2.1% eCommerce transaction service processing charge for any transaction made on your website in addition to merchant fees. This is to compensate additional hosting and security requirements necessitated with an eCommerce website.

If Client prefers to utilize other merchant services outside of Stripe, implementation is considered a billable expense and will be done as the last step of the eCommerce website construction project. The 2.1% eCommerce transaction service processing charge will still be collected regardless of merchant service used.

This eCommerce transaction service, along with merchant fees, are either taken at the time of sale or collected on the following month’s bill. If collected at the time of sale, the remaining amount of revenue after fees is deposited into your bank account.

AdamLouis merchant service fees are refundable in cases of online fraudulent charges only, and need to be requested to be refunded if a fraudulent charge is made through your website.

Website content updates

Content updates are included in the 52291 subscription. Content updates include, but are not limited to: changing photos, text, posting of blog content, and listing new eCommerce products.

Page creation, or additional development updates, are done at the sole discretion of AdamLouis and could be billable if project requires a redesign of the website or promised timeline of completion.

Additional services

Along with AdamLouis managed support services, included in the 52291 plan are the following monthly infrastructure services:

  • 1 x domain name
  • 1 x email account
  • 1 x hosting account

When looking to purchase additional units or quantities of the above infrastructure services, your account is charged the list price that is publicly available on our website and those services are subject to the terms of service listed on https://adamlouis.com/legal/.

We may add additional services or remove managed support for specific services with 30 days notice in accordance to our terms of service listed on https://adamlouis.com/legal/.