General Return Policy
This is AdamLouis LLC’s (“AdamLouis”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the AdamLouis website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting AdamLouis Client Service at +1 (800) 778-4209 or sending a request to email@example.com.
Products that are not eligible for return are outlined below. Items received without a RMA authorization are included. All unapproved items will be returned at the expense of the sender:
- Any product not purchased from AdamLouis
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
Consumable Item Refund Only Return Policy
- Return for refund within: 30 days (only if unopened)
- Return for replacement within: Non-Replaceable
- Restocking Fee: Yes
This is our Consumable Item Refund Only Return Policy. Items covered by this policy must be returned to AdamLouis within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by AdamLouis, and not the mere issuance of an RMA.
Consumable items are items such as Ribbons, Labels, Laminates, Licenses etc. that are consumed and/or confirmed/delegated to a specific business location once they are used. The following conditions are not acceptable for return and will result in the merchandise you have returned to AdamLouis being returned to you:
- Consumable items that have been opened
- Consumable items lacking the original packaging
For all other questions about our return policy, to ask whether a product is deemed “consumable” or not, or just general questions – feel free to contact us at firstname.lastname@example.org or +1 (800) 778-4209.
Last updated: October 06, 2016
AdamLouis LLC (“us”, “we”, or “our”) operates the https://adamlouis.com website and the AdamLouis mobile application (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
Please see the section regarding Location Information below regarding the use of your location information and your options.
We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
- Google: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
- Facebook: Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook on this page. Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy page.
Do Not Track Disclosure
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Description of the Service
AdamLouis LLC provides users with access to SEO Services, including but not limited to, search engine optimization marketing services, original content development services, and organic link building services tools. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Agreement. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Service, including a computer and modem or other access device.
By accessing the Website, you consent to have this Agreement provided to you in electronic form. Please print a copy of this document for your records. To retain an electronic copy of this Agreement, you may save it to into any word processing program. You have a right to a paper copy of this Agreement. If you would like a paper copy, please contact us by completing the form here. If you request a paper copy of the Agreement, your account will be suspended until you return a signed copy of the paper agreement to AdamLouis LLC.
AdamLouis LLC owns and retains all proprietary rights in the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of AdamLouis LLC, and its licensors. Except for that information which is in the public domain or for which you have been given written permission, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, publish, transmit, distribute, perform, display, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service (hereafter sometimes “Software”). You may not post, distribute, reproduce or create derivative works in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. As between You and AdamLouis LLC, You own all right, title and interest in your logos and trademarks, so long as they are not derived from AdamLouis LLCs proprietary information. You agree to and hereby do grant AdamLouis LLC the limited, nonexclusive right and license to reproduce, distribute, display and use any of your content and intellectual property as necessary to perform its obligations under this Agreement. You also grant AdamLouis LLC a license to use your name and logo in AdamLouis LLCs marketing materials and customer lists, including on the AdamLouis LLC website.
The Service is made available to you for your personal use only. Due to the Children’s Online Privacy Protection Act of 1998, you must be at least thirteen (13) years of age to use this Service. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, if applicable, and are responsible for all activities that occur thereunder. AdamLouis LLC reserves the right to refuse service to anyone at any time without notice for any reason.
You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with this Agreement. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as determined by AdamLouis LLC in its sole discretion; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. AdamLouis LLC reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of this agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.
Blocking of IP Addresses
In order to protect the integrity of the Service, AdamLouis LLC reserves the right at any time in its sole discretion to block Registrants and Members from certain IP addresses from accessing the Website.
Modifications to Service
AdamLouis LLC reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that AdamLouis LLC shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
Disclaimers of Warranties
ADAMLOUIS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND QUIET ENJOYMENT. ADAMLOUIS LLC MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE. ADAMLOUIS LLC DOES NOT MAKE ANY WARRANTY THAT ANY DEFECT IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ADAMLOUIS LLC OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
THE SERVICES, INCLUDING THE WEBSITE, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. ANY MATERIAL AND/OR DATA OBTAINED OR DOWNLOADED THROUGH THE SERVICES IS DONE AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE CAUSED BY SUCH MATERIAL OR DATA INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.
You agree that you must evaluate, and bear all risks associated with, the use of the Service, including any reliance on the accuracy, completeness, or usefulness of the service. In this regard, you acknowledge that you may not rely on any content created by AdamLouis LLC or submitted to AdamLouis LLC and all other parts of the Service. Use of the Website and the Services may result in technical malfunction, delay, or other problems with other systems, programs, or computer hardware. AdamLouis LLC cannot and does not guarantee compatibility with other systems and hardware.
Certain content, products, and services available via the Service may include materials from third parties. In addition, AdamLouis LLC may provide links to certain third-party websites. You acknowledge and agree that AdamLouis LLC is not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. Links to other websites are provided solely as a convenience to you. Because AdamLouis LLC has no control over such sites and resources, you acknowledge and agree that AdamLouis LLC is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party, and that AdamLouis LLC is not in any way responsible for any such use by you.
Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will AdamLouis LLC be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if AdamLouis LLC has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from your inability to access or obtain any goods, data, information or services through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any content posted on the Website or transmitted to you or other users of the Service; or (vi) any inaccurate or out-of-date content produced by the tools or published on the Website; or (vii) any other matter relating to the Service. Notwithstanding any provision to the contrary, AdamLouis LLCs liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to AdamLouis LLC in the twelve (12) months prior to the claimed injury or damage.
Indemnity by You
You agree to indemnify and hold AdamLouis LLC, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties and/or your negligent or willful acts, and/or the violation by you of AdamLouis LLCs or any third party’s rights, including without limitation privacy rights, other property rights, trade secret, proprietary information, trademark, copyright, or patent rights, and claims for libel slander, or unfair trade practices in connection with the use or operation of the Service. Your obligation to indemnify will survive the expiration or termination of this Agreement by either party for any reason.
You agree to hold AdamLouis LLCs Confidential Information in confidence during the term of this Agreement and for a period of four (4) years after termination of this Agreement. You agree that, unless required by law, you will not make AdamLouis LLCs Confidential Information available in any form to any third party or use AdamLouis LLCs Confidential Information for any purpose other than the implementation of this Agreement. If you are required by law to disclose AdamLouis LLCs Confidential Information, you will provide AdamLouis LLC with reasonable notice of your intent to comply and provide all reasonable cooperation in assisting AdamLouis LLC to minimize the disclosure.
“Confidential Information” means any information disclosed by AdamLouis LLC to you under circumstances that would lead a reasonable person to conclude that the information was confidential. Notwithstanding the above, the following types of information shall be considered Confidential Information, regardless of whether they are marked as such: any software or documentation related to the Services, trade secrets, technical know-how, inventions, educational materials, product development plans, pricing, marketing plans, and customer lists. Confidential Information shall not include information that: (i) is or becomes generally available through no act or omission of yours; (ii) was in your lawful possession prior to the disclosure and had not been obtained by you either directly or indirectly from AdamLouis LLC or (iii) is lawfully disclosed to you by a third party without restriction on disclosure. In the event that you become aware of an unauthorized use or disclosure of any AdamLouis LLC Confidential Information, you will promptly inform AdamLouis LLC and provide reasonable assistance in the investigation or prosecution of any such unauthorized use or disclosure.
Term and Termination
This Agreement will remain in full force and effect while you use the Services. You may cancel your use of the Service at any time, for any reason by providing notice to AdamLouis LLC by sending an email to email@example.com. AdamLouis LLC may, at any time and for any reason, terminate this Agreement, your account or your use of the Services by sending notice to you at the email addressed to your email account or by US Mail or courier service to the address you provided for the Services. All notices to you shall be deemed effective on the first calendar day following the date of electronic mailing or on the fourth calendar day following the date of first-class mailing or deposit with a commercial courier service. In the event of termination, your account will be suspended and disabled and you may not be granted access to your account or any files or other content contained in your account. If AdamLouis LLC terminates your use of this Service because you have breached this Agreement, you will not be entitled to any refund of unused fees that you have paid to AdamLouis LLC. Sections of this Agreement relating to (1) your account, password and security, (2) disclaimer of warranties and limitation of liability, (3) indemnification, (4) confidentiality and proprietary information, and (5) jurisdiction and choice of law, shall survive such termination, as well as any other provisions, which by their nature may survive such termination.
Jurisdiction and Choice of Law
If there is any dispute arising out of the Service, you expressly agree that any such dispute shall be governed by the laws of the State of New Jersey, without regard to its conflict of laws provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of New Jersey, in Morris County, for the resolution of any such dispute.
TERMS & CONDITIONS
Thank you for choosing AdamLouis
Thanks for using AdamLouis managed products and services (“Services”). The Services are provided by AdamLouis LLC (“AdamLouis”, “our”, “we”, “us”), located at 427 North Tatnall Street, #69720, Wilmington, DE 19801, United States.
By using our Services, you (“Client”, “you”, “your”) are agreeing to these terms. Please read them carefully.
Our Services are very diverse, so sometimes additional terms or product requirements may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
Our Services may allow you or AdamLouis associates to buy, get, license, rent or subscribe to media, apps (“Apps”), and other in-app services (“Content”). Our Services are available for your use in your country of residence. To use our Services, you need compatible hardware, software (latest version recommended and sometimes required) and Internet access (fees may apply from your internet service provider). Our Services’ performance may be affected by these factors.
Your AdamLouis account
You may need an AdamLouis account in order to use some of our Services. You may create your own account, or your account may be assigned to you by an administrator, such as your employer or educational institution. If you are using an account assigned to you by an administrator, different or additional terms may apply and your administrator may be able to access or disable your account.
To protect your account, keep your password confidential. You are responsible for the activity that happens on or through your account. Try not to reuse your account password on third-party applications.
Payment, taxes, and refunds
You can acquire Services for a charge, which is referred to as a “Transaction.” Each Transaction is an electronic contract between you and AdamLouis, and/or you and the entity providing the Content on our Services. AdamLouis will charge your payment method (such as your credit card, debit card, gift card/code, or other method available in your AdamLouis account) for any paid Transactions, including any applicable taxes.
All Transactions are final. Service prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by AdamLouis. From time to time, AdamLouis may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles AdamLouis to a corresponding counterclaim.
Any upgraded Service will take effect immediately; downgrades to your Service will take effect on the next annual or monthly billing date if no termination policy is specified. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING ADAMLOUIS WITH VALID CREDIT CARD OR PAYMENT ACCOUNT DETAILS FOR PAYMENT OF ALL FEES. If AdamLouis is unable to successfully charge your credit card or payment account for fees due, AdamLouis reserves the right to revoke or restrict access to your stored Content and/or Services, delete your stored Content and/or Services, and/or terminate your AdamLouis account.
Changing payment method
If you want to designate a different credit card or payment account, or if there is a change in your credit card or payment account status, you must change your information online on your account section of AdamLouis; this may temporarily disrupt your access to the Services while AdamLouis verifies your new payment information. We may contact you via email or phone regarding your account, for reasons including, without limitation, reaching or exceeding your storage limits, upgrades, sales, service issues, service maintenance, and/or payment method update.
Your total price will include any applicable credit card fees and any sales, use, goods and services (GST), value added (VAT), or other similar tax, under applicable law and based on the tax rate in effect at the time of your purchase. We will charge tax when required to do so under the tax rules applicable to the Service.
Quotes, depending on region and/or service being quoted, may not list applicable taxes and fees as part of their total. You are still responsible for paying your full bill, including taxes and fees, regardless if the quote did not include taxes and fees.
Services may be purchased on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancellation is requested. Cancellation is offered based on the termination policies for our services found at https://adamlouis.com/legal/.
In addition to the terms, conditions, and policies – additional terms, conditions, and termination policies for all our services can be found in our HelpCenter at https://help.adamlouis.com/. All terms are subject to change without notice. By interacting with our services and/or creating an account you understand and agree that our terms of service may change in the future.
Any services extending past the implementation and maintenance of any service line is billable for $75.00 per hour at the discretion of Client. AdamLouis will request approval prior to performing a billable engagement. Time estimates are made on a best-guess basis and are not promises.
You may elect to escalate your implementation and/or maintenance task normally covered by one of your services above the rest of our queue by converting the task into a billable engagement.
Some examples for billable services include, but are not limited to:
- Wiring organization
- Lost login requests
- Non-AdamLouis networking device assistance
Meeting and/or phone conference requests require 72 hours notice and are at the sole discretion of AdamLouis associates.
Meeting and/or phone conference requests requiring travel to a location will be billable and at the sole discretion of AdamLouis associates.
Meeting and/or phone conference cancellations and/or reschedules require 24 hours notice or will be subject to cancellation fees.
Contract term requirements
Most of our services have an agreed contract/minimum term at the start of your service. You may have signed a physical contract at the start of your service. Creating an account on our website with an active payment method and/or paying for any of our services constitutes agreement to these Terms of Service, along with their future updates. Future updates to our Terms of Service may make portions of your physical contract no longer applicable, and it is your sole responsibility to ensure you are up to date on our policies and procedures outlined on this Terms of Service page, in addition to reconciling on your own the differences between the physical contract you may have signed at the start of service with these Terms of Service(s).
Contracts/minimum terms for Client and AdamLouis can be for social, website, and/or general internet marketing management and consulting. There are instances in which a brand or business take longer or take shorter than the contract/minimum term to fully develop a successful solution. A contract/minimum term with an end date does not indicate, nor has it ever indicated, that any associated projects related to the contract/minimum term will be completed before, during, or by the ending of the contract/minimum term.
- When not in a contract, 90 days notice is required to terminate service and fully transfer ownership of shared assets.
- When in a contract, the notice can be given 90 days prior to the contract ending date or after. If notice is given after, the amount of time exceeding the contract ending date still requires service coverage and will be prorated based on your monthly pricing agreement.
- Contracts continue after their required term, providing monthly service based on the contract, without termination notices.
- If termination of service is requested prior to the required notice period, Client must buy out the contract for the remainder of the contract in full. After the required term, the 90 days notice outlined above is still required to terminate service and fully transfer ownership of shared assets.
All AdamLouis service plans are contingent on the Client granting AdamLouis associates the legal agency to act as their representative and respond to their customers as such in certain situations, including but not limited to: directory reviews (Google My Business, Facebook, etc), blog comments, blog inquiries, etc. By creating an account with an active subscription, AdamLouis is given the right to respond as a representative of Client. Issues that are outside of the normal bounds of AdamLouis’ understanding of Client’s business will be communicated to the owner of Client for a prepared response on a best-case basis.
Media and photography responsibility
AdamLouis will assist Client with organizing and cataloging media submitted to us for your website and online presence. AdamLouis will tell you if your submitted media is of the proper quality – or not – for a new website and/or online presence. This may be done directly over a phone call, text message, push notifications on an application, over email, and/or indirectly with HelpCenter articles which outline requirements for common service requests.
With media that needs to be created, AdamLouis will generate itemized lists of media required and/or provide you requirements of media needed with a HelpCenter article. If a third-party vendor is creating the media, AdamLouis can act as the receiving party for any new media. AdamLouis, if required and requested, can be the point contact and main organizer for any AdamLouis Affiliates or third-party contractors providing media for your website and online presence.
AdamLouis documents each piece of media that comes in, finding what AdamLouis has received and what has not been received. AdamLouis’ responsibility with media and your website and online presence, summarized:
- Cataloging the media you do have
- Determining the quality of the media you currently have
- Determining the media that you need to create
- Providing logistical support and preparing any media requirements for AdamLouis Affiliated Vendors or 3rd party contractors used to create media
AdamLouis builds websites and online presence with a different process compared to most firms. AdamLouis does not put our logo or materials at the bottom of any client website we build. This is because you own your website and online presence fully.
Copyright, trademarks, media, etc. – all owned by you. AdamLouis has no claim over any content or design so long as your account is current. All content generated by AdamLouis is exportable as a billable project upon request. Licensed third-party plugins and/or themes to customize your design of your website or online presence may require a license purchase from a third-party, as they will no longer be licensed by AdamLouis and the third-party on behalf of you. You may need, depending on the third-party, to purchase and/or attain the license on your own accord to continue to receiving updates, support, etc. from that third-party if needed.
If you elect to email AdamLouis photography and media, AdamLouis will assume that you have direct commercial promotional rights to the media and/or content. If it is later found that you did not have promotional rights, AdamLouis will not be responsible for any charges or claims over misuse of copyrighted material. We will immediately respect any/all valid copyright takedown requests that are submitted to us and request you to prove you have the legal authority to utilize the content before restoring the content on/in your services. If we find evidence that the material breaches traditional copyright law, we retain the right to refuse using/restoring/distributing the content with your services. We may request you submit additional evidence that you are allowed to use the media and/or content.
Your media must be submitted as an attachment to an email sent to firstname.lastname@example.org or easily, at our discretion, downloaded via a direct file-share link, like Box, Dropbox, or OneDrive provides.
AdamLouis associates will need to know what the photo is of. A numbered list matching the file name that identifies objects in the photo is incredibly helpful. Not providing this will result in delays on your projects.
If you are having AdamLouis simply upload media to a specific page on your website, letting our associates know which page saves time. Not providing this will result in delays.
Downloading content on your behalf
Downloading content, media, and/or photography from other websites, vendors, and/or 3rd party contractors is a billable project. Media that is not attached directly to an email or downloadable via a direct file link (like Box, OneDrive, and Dropbox provide) is considered media requiring additional billable time to catalog.
AdamLouis will not download content from competing company websites, Google Images, or rip images from another website without clear written permission from either you or the website owner. AdamLouis will not attempt to contact website owners to get permission on your behalf. AdamLouis will not download stock photography proofs and/or template media on your behalf.
Vendors can and will often provide your company with special logins to access marketing materials, photography, and media relating to their products or services. AdamLouis will log in and download material from these websites as a billable project and at our own discretion. We cannot log in and download material from these websites without it being considered a billable project as it would breach the copyright of the vendor providing you special access.
Depending on your service(s), subscription(s), and/or order(s) these terms may or may not apply to your account. We do our best to update and outline which service(s), subscription(s), and/or order(s) these terms represent. For the most up-to-date service-specific terms and policies please visit our HelpCenter at https://help.adamlouis.com/.
Directory & review management
- 52291 service
Google My Business, Yelp, and Bing Locations will be created and checked for reviews. AdamLouis will do their best to find and assist with responding to new reviews.
Additional location fees
For Directory & Review Management, one location is included with the 52291 service. To extend the Directory & Review Management portion of 52291 to more than one physical location, additional location fees for specific services apply. For each additional location requiring Directory & Review management, an additional $65.00 a month is required for each location.
- 52291 service
Client will receive email marketing and email database management with this service. AdamLouis will perform a maximum of 3 email marketing campaign sends per month. Email marketing campaigns are created by your request only – meaning you need to request to send out an email marketing campaign. If more than 3 email campaigns per month are needed, for instance during big holiday or seasonal pushes, AdamLouis associates advise scheduling and requesting these campaigns to be sent about a month in advance or you will incur billable time requests.
Any incurred costs for the email marketing campaign platform are billed and invoiced as an additional charge if required. We service and provide managed support with MailChimp’s email marketing platform only.
Email marketing campaign requests require a written outline of the general requirements for the promotion or the email, along 1 – 2 pictures to be included in the email campaign. If you would like AdamLouis to use content that has been used before, please specify this or your campaign may be delayed while this is clarified.
Email campaign approval
Email marketing campaigns require direct client approval, of the most recent test sent, prior to sending. AdamLouis will send out a test email to you and your primary contacts for approval. If you do not tell an AdamLouis Associate that you approve the email campaign – AdamLouis will not send it. AdamLouis will notify you once the test campaign has been sent for your approval.
Email campaign timeline
AdamLouis requires a minimum notice of 3 full business days to properly plan and send email marketing campaigns, excluding the time it takes for the client to approve it. Depending on quantity of email marketing requests, our average fulfillment time is between 3 – 5 business days for email marketing campaigns, assuming the client approves the email test within 5 hours. If an email marketing campaign requires expedited service, it becomes a billable expense and the AdamLouis team can escalate it to send before 3 business days.
- 52291 service
- Instapost / Cascadia service(s)
Due to the complexity of photography and text content requirements for each particular business AdamLouis works with, AdamLouis associates will take differing roles with each organization it manages social marketing for.
Facebook, Twitter, Instagram, and Google+ are used as primary channels of brand promotion and marketing for Client.
AdamLouis will research what you have done so far, get you on the right channels, integrate all the channels to reference each other, and push text content and media to reach more people. There is no exact promise or mix regarding time allocation to your social marketing. Time allocation in terms of social marketing management service may flex depending on promotional events or results of a prior campaign.
AdamLouis requires a minimum notice of 3 full business days to properly schedule and queue social marketing posts manually.
Strength of AdamLouis service is ensuring consistency across multiple online channels. This occurs only when AdamLouis associates achieve a good workflow with Client. AdamLouis does not provide results with Client if they have under-planned sales, promotions, or lack media and text content creation strategies.
AdamLouis takes media and text content that has been created and finds the best way to push it across as many channels as possible. Without a steady stream of media and text content, AdamLouis will shift time allocation to other managed 52291 service requests without notice.
Content management and drafting
To offset the large time requirement a good social marketing strategy takes, AdamLouis includes written text content drafting services alongside multiple-source media content management in the 52291 plan. A good social marketing strategy requires at least 3 consistent text posts with media per week.
Client will receive a maximum of 2 posts with text content drafted by AdamLouis per week. Text content is drafted by your request only – meaning you need to send media and request drafted text content for media being sent in. Media creation is the responsibility of the client.
If more than 2 posts worth of drafted text content is needed each week, for instance during big holiday or seasonal pushes, AdamLouis associates advise scheduling and requesting these posts a month in advance or you will incur billable time requests.
AdamLouis will schedule 3 – 5 posts per week, dependent on your submission of media and text content to schedule.
Primary content sources
For 52291 clients, AdamLouis utilizes the Client Instagram account as the primary source of media and text content. When a post is made to Instagram, AdamLouis configures the Instagram account to send the media and text content via API to AdamLouis request systems. AdamLouis will clean up your posted text as needed and schedule the posting of that cleaned-up text content and media across the rest of your managed accounts at dynamic times.
This allows you and your staff to create real-time and relevant posts based on customer experiences and build your Instagram following – and AdamLouis can utilize that media and text content to build the consistent brand image across the rest of your online channels.
Secondary content sources
AdamLouis will accept emailed media from you, your vendors, or your staff. If someone other than the point contact of Client is going to be sending media, AdamLouis needs advanced notice of who. Not providing advanced notice will delay progress.
Secondary content (media and text content that is emailed to us) will not be posted to Instagram. AdamLouis will reuse media and text content submitted via email a maximum of 2 times before expiring the media and text content from promotional materials.
Formatting secondary content during submission
If you are having us draft for media being submitted via email, AdamLouis will need to know what the media subject is. A numbered list matching the file name that identifies objects in the media is incredibly helpful. Not providing this will result in delays on your drafting and scheduling.
If you are having AdamLouis simply schedule text content with media attached, a numbered list matching the file name to the media is incredibly helpful. Not providing this will result in delays with scheduling.
Website creation service
- 52291 service
- Presence website
- eCommerce website
Creating a website is a collaborative process that requires AdamLouis associates and you, the client, to fully participate in order to complete. While our website service plans have minimum terms (See Contract term requirements above for more information on this), our term requirements are not indicators of time it should take to fully complete a website.
At the completion of your website creation service contract/minimum term, an applicable Presence website managed service plan and/or eCommerce website managed service plan will be added to your subscription automatically unless otherwise requested 90 days before the completion of your website creation service contract/minimum term. To see how that may affect your website, see the Remaining supported changes section of our terms of service.
We are unable to provide and/or complete a website before your contracted/minimum term if your account has a history of:
- Not responding to requests that need your reply
- Refusing and/or ignoring requests to provide content
- Allowing requests that need your reply to close after 10 business days by not responding to them
- Deeming certain website project deliverables need completion in order to launch
- Claiming you will call (and/or an equivalent support channel) to provide crucial information, and then not provide that crucial information
- Requesting calls (and/or an equivalent support response) over any support channel, and then not answering the phone when we call
- Billing method payment issues
- Credit card and/or bank (billing) disputes and/or chargebacks
The creation and implementation of the text and media that is placed in the site requires collaboration from Client. To understand who is responsible for text, media, content, etc. of any service we provide including, but not limited to, our Website creation service, please see our terms above in the Media and photography responsibility section.
The utilization of WordPress is agreed upon for Client to be able to update the site if they desire.
Hosting space on AdamLouis servers along with an AdamLouis managed domain name is required to fully build and launch the website for Client. Hosting and Domain costs are monthly billable items and will extend past the length of this contract so long as the website is kept under AdamLouis service.
During the website creation project, you may request a change that we either cannot fulfill, or will not fulfill. Additional development projects and all change requests are done at the sole discretion and capacity of AdamLouis.
If the Client requires the website to be completed on a specific timeline or completed on a specific date, requests that are blocking these dates or timelines can be converted into billable projects for faster fulfillment, else it is still at the discretion of AdamLouis associates whether that specific timeline or specific date can be met or not.
Remaining supported changes
As we approach the end-point of our contracted/minimum term for the website creation service, our internal team creates a Remaining supported changes list that itemizes and details what remaining requests and what remaining future changes we will support past your term.
We will continue to support and receive all change requests submitted into our HelpCenter after your contracted/minimum term if you elect to retain the monthly Presence website managed service plan and/or eCommerce website managed service plan that is automatically added to your subscription at the completion of your contracted/minimum term.
The Remaining supported changes list is at our sole discretion and not publicized unless requested explicitly.
The list usually contains requests for pages, products, and/or services that we have not received content for. If you continually have requests about a specific page, product, and/or service close due to no reply, and the page, product, and/or service is not deemed functionally necessary by our own discretion, it may not be on the remaining supported changes list.
Should you request cancellation of the monthly Presence website managed service plan and/or eCommerce website managed service plan, and your website is either incomplete or still not launched, the only changes that will be completed will be the changes on the Remaining supported changes list. Should you call in and request something that is no longer supported, you can either make the request a billable project or add a monthly Presence website managed service plan and/or eCommerce website managed service plan to your account.
This policy is due to projects potentially taking longer than our contracted/minimum term. While rare, in these instances we want to ensure that you can receive as complete of a website as possible, with your collaboration, without issue.
eCommerce transaction service
By default, AdamLouis utilizes the Stripe platform to allow your website to process and collect payments online. Stripe’s Terms & Conditions can be found here: https://stripe.com/us/terms.
AdamLouis adds a 2.1% eCommerce transaction service processing charge for any transaction made on your website in addition to merchant fees. This is to compensate additional hosting and security requirements necessitated with an eCommerce website.
If Client prefers to utilize other merchant services outside of Stripe, implementation is considered a billable expense and will be done as the last step of the eCommerce website construction project. The 2.1% eCommerce transaction service processing charge will still be collected regardless of merchant service used.
This eCommerce transaction service, along with merchant fees, are either taken at the time of sale or collected on the following month’s bill. If collected at the time of sale, the remaining amount of revenue after fees is deposited into your bank account.
AdamLouis merchant service fees are refundable in cases of online fraudulent charges only, and need to be requested to be refunded if a fraudulent charge is made through your website.
Website content updates
- 52291 service
- Presence website
- eCommerce website
Content updates are included in the 52291 subscription. Content updates include, but are not limited to: changing photos, text, posting of blog content, and listing new eCommerce products.
Page creation, or additional development updates, are done at the sole discretion of AdamLouis and could be billable if project requires a redesign of the website or promised timeline of completion.
Along with AdamLouis managed support services, included in the 52291 plan are the following monthly infrastructure services:
- 1 x domain name
- 1 x email account
- 1 x hosting account
When looking to purchase additional units or quantities of the above infrastructure services, your account is charged the list price that is publicly available on our website and those services are subject to the terms of service listed on https://adamlouis.com/legal/.
We may add additional services or remove managed support for specific services with 30 days notice in accordance to our terms of service listed on https://adamlouis.com/legal/.